Paul Horton Fine Art

Terms & Conditions

All orders through Horton Fine Art Ltd and Mark Horton Gallery Ltd t/a Paul Horton Fine Art are subject to the following terms and conditions and they do not affect the statutory rights of any customer.

Orders

All products purchased online are subject to availability. We will endeavour to ensure stock availability is updated at all times, however in the case of an error we are not liable and you will be informed as soon as possible and offered a refund or an alternative option.

Once an order has been placed it is deemed as binding subject to your rights of cancellation.

All products offered for sale through our website are priced in pound sterling (GBP/£) and are inclusive of VAT. VAT is not charged to or payable on orders accepted from and delivered outside the EEC. These orders must therefore be placed directly with us by phone or email.

Upon placing an order you will be sent an acknowledgement email, shortly followed by your receipt and information about your estimated delivery.

It is your responsibility to check all details of the product are suitable for you. You are also responsible for ensuring the accuracy of the details you provide.

Payment

When you place an order you consent to payment being charged to your debit or credit card and payment is taken in full. We do except cheques and your order will be dispatched upon clearance.

Overseas customers are responsible for making contact to confirm a payable courier cost and for the payment of any applicable import duties and taxes.

We reserve the right to change prices up until the time an order has been processed and every effort is made to ensure our prices are correct. However if we do discover an error and you have ordered we will inform you as soon as possible and give you the option to pay the correct price or cancel the order and receive a refund.

For our trade customers payment terms are strictly 30 days from receipt of the products.

Liability

Upon delivery please check your order very carefully and report any problems immediately. All claims for damages need to be reported within 48 hours of the delivery date. If the product you have received is damaged or we have made a mistake with your order we will of course repair or replace it as soon as possible. We will arrange for the courier to pick up the product.

Products are not available to return if they are unsuitable due to the bespoke nature of the product.

If your order is going into storage after delivery which may affect the product we will not be held liable for any defects.

Delivery

We offer free UK shipping Monday to Friday and the estimated delivery time is 2 to 3 weeks if the artwork needs framing or 2-4 days for mounted artwork. For sculptures and ceramics it can depend on availability but we would aim to dispatch within 2-4 days. Please contact us if you need your order delivered by a specific date. There is a charge for a UK Saturday delivery. We will endeavour to try and deliver sooner where possible and for local deliveries we may be able to offer a personal delivery.

For UK deliveries we will be in touch the day before the item is scheduled to be delivered to you and we will provide a tracking number. You can arrange to choose your own delivery date. A signature will be required on delivery and the risk of the goods shall pass to you upon delivery.

If you require the item to be sent outside the UK please email or phone us and we can provide a quote for the courier cost. Overseas delivery charges are in accordance with our courier provider. For deliveries overseas, customs and import duties are not included, you are responsible for payment of any surcharges.

For overseas orders we will provide an approximate delivery date with a tracking number and we shall not be held responsible for any delays during the courier service.

For all orders using a courier service across the UK or overseas we will use perspex rather than glass to avoid any damage to the artwork that could occur during transit. We recommend that the perspex is only lightly cleaned using a feather duster as it can easily be scratched or left with marks if cleaned like normal glass.

Cancellation & Returns

If you wish to cancel your order please notify us within 48 hours of processing the order online, over the phone, email or from the Paul Horton Fine Art Gallery. If you need to amend or cancel your order you can do so any time up to 48 hours after you have placed your order. Any changes after that and we reserve the right to charge you any costs we have incurred in relation to your order.

We quality check every product before being packed and couriered, however there are rare circumstances when a product has a unnoticed defect or has been damaged whilst being couriered and we will make every effort to rectify the situation. The product will need to be wrapped suitably in as much packing as it was delivered in and sealed so it can be collected. We will arrange collection and pay the cost, then repair or replace at our discretion or if unavailable a full refund will be issued.

Most of our products are all made to order such as work specifically framed for you or commissioned work therefore they are personalised under the Distance Selling Regulations and cannot be returned after you have received them unless they are confirmed as defective or damaged. We may allow for a product to be returned if unsuitable however it will need to be returned in perfect condition, using suitable packaging and at your cost, within 7 days and we reserve the right to issue a part refund or no refund if the product is not returned in perfect condition.

Website

Information and products on the website are subject to change without notice. We are confident in accurately creating the best representation of any products available however they may vary slightly in colour from the images on the website.

Security

When you order with us you will be asked for certain information about yourself such as name, contact details and debit or credit card details.

Your information will be used to contact you for our own purposes. Your payment details are captured by a secure server off-site. All information is collected lawfully and in accordance with the General Data Protection Regulation.

The information you provide, not including debit or credit card details, will be stored on computer and used by us to fulfil your order and provide the best customer service. You are entitled to see and change the information held about you to ensure they are accurate. We will use this information to provide you with exclusive invitations to future events and advance notification of new products by email, phone or writing. You may chose not to receive this information by unsubscribing or contacting us.

Your security and privacy is paramount, we will not disclose any of your details to third parties. We have security measures to protect your information from unauthorised persons.

Intellectual Property & Licensing

No material on this website can be copied or stored for anything other than personal use and cannot be modified in any way.

All of the images and art work on this website are copyright of Paul Horton. We will consider granting individuals or businesses an image for commercial use but please contact us first.

Contact Addresses & Company Details

Publishing Company & Studio:

Horton Fine Art Ltd
Unit 25 -26 Hagley Mews
Hall Drive
Hagley
Worcestershire
DY9 9LQ

Directors: Paul Horton & Mark Horton

01562 885100 | info@hortonfineart.co.uk

Registered Company Number: 08794257

VAT Number: 831761727

Paul Horton Fine Art Gallery:

Mark Horton Gallery Ltd
t/a Paul Horton Fine Art
30 Great Western Arcade
Colmore Row
Birmingham
B2 5HU

Directors: Mark Horton & Paul Horton

0121 236 8781 | info@hortonfineart.co.uk

Registered Company Number: 11194288